Forum Discussion
Review 360 won't reset password
A person asked to comment on a program can't sign in and it won't send a password reset email to her email account. Email address is correct. I've tested it with my email and same thing. I don't get ...
Hi GeorgeMoureau,
Thanks for reaching out!
I'm sorry to hear you've hit this snag and I'm happy to help troubleshoot. Here are some possible reasons why this user is unable to sign in. Is there a firewall that may be blocking your access to Articulate 360? If so, you can ask your network administrator to allow communication over port 443 and add these domains to your allowlist.
Additionally, the user can submit a support case with our team. Once we have their information such as name and email address, we can work on determining the root cause of the issue to get them up and running as soon as possible!
This has been resolved. Whatever was going on with email traffic between 360 and the user has cleared up.
