Forum Discussion
Review comments display at end instead of by screen
We are having an issue in which the Review 360 comments from one of our reviewers display after the final screen. When they review it the first time and comment as they go through, the comments display on the correct screens. When they use the Prev button to go back through the course and jump around a bit, the comments all end up displaying after the final screen instead of the screen on which they commented.
It has happened for them on multiple course reviews. No one else is having the same issue. They have an Articulate account to review, but do not have an Articulate license.
I can't replicate the issue, and my comments are displayed in the correct locations.
Any suggestions would be appreciated.
Hello KelleyConrad,
Thanks for reaching out!
It sounds like the problem is isolated to the one reviewer given that no one on your team is encountering the same behavior. Please have them try the following troubleshooting steps to fix the issue:
- Have them clear their browser's cache
- Test the behavior on different browsers
- Make sure their OS and browsers are all up-to-date
- Test the behavior with all browser extensions temporarily disabled
If the issue persists, kindly ask your reviewer to open a case with our support team here for further assistance.
