Forum Discussion

CassieLeishman's avatar
CassieLeishman
Community Member
4 months ago

Review Comments Dissapearing

Hi Everyone! 

I recently had this happen twice in two weeks where my reviewers (sent the "anyone with the link and allow users w/o Articulate to comment) starte making comments and they would immediatley dissapear and since they were new to using it we lost an hour worth of review comments. Then after an hour the comments started to stick and had no issues after that. It is so BIZZARE and I feel crazy haha Anyone know what could be happening? 

I have used Mighty in both of these courses, maybe that is why? But it makes no sense why it works after an hour. I have to have 4 leaders review this course next week so would love any support. 

Thanks :) 

Review 360

5 Replies

  • Ashka's avatar
    Ashka
    Community Member
    12 days ago

    Is there any update on the issue? I just had a few team members review a course and only 2 comments (out of about 12?) have been posted. 

    • EricSantos's avatar
      EricSantos
      Staff
      5 days ago

      Hello Ashka,

      Thanks for checking in! I saw that Lauren already shared some helpful guidance with you in your other thread here. 

      Please feel free to continue the conversation there, so everything stays in one place.

  • MelanieHowe-127's avatar
    MelanieHowe-127
    Community Member
    2 months ago

    Hello,

    This is something that has happened to a co-worker and we were all trying to do some research as to why. Was there a fix for this or a cause as to why this is happening?

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      2 months ago

      Hi MelanieHowe-127​!

      Sorry to hear you and your team are struggling with missing comments in Review 360!

      I'd like to connect you with our support engineers, so they can have a closer look at this issue. Also, it would be helpful to see the specific Review 360 link that's giving you trouble. I've opened a support case on your behalf and sent an e-mail you can use to share the course link privately with our team.

      In the meantime, have you already checked the Review 360 link for hidden or resolved comments?

      We can continue the conversation through your case to keep all information in one spot.

  • KellyAuner's avatar
    KellyAuner
    Staff
    3 months ago

    Hi, CassieLeishman!

    Thanks so much for reaching out about these disappearing comments. This certainly isn't expected behavior, so I've opened a case on your behalf with our Support Engineers. They'll be in touch soon via email to begin troubleshooting!