Forum Discussion
Review360 Maximum File Size
Hi all
In our business, both the designers, SMEs and stakeholders love the functionality of Review360, with the ease of adding comments, seeing others comments and tracking on specific points of s...
Thanks Chris.
Connected by cable to router and usually have 100+mb speed.
Have managed to put a separated version on, but with such low quality of video and audio that it is just unusable.
Hopefully one of the team, as you said, May have a suggestion and hopefully a road map as to when an increase or unlimited file size can be used in Review.
Hello Chris W., and thanks for reaching out!
I appreciate you sharing what you've been experiencing, and from here, I'd love for you to work directly with one of our support engineers. They will be able to dig deeper into this with you and offer additional insight and suggestions!
I've opened a case on your behalf, so you should have received an email confirming a case number. Hang tight; one of my teammates will reach out with the next step.
Hi Becca
I'm please to say that we found the solution - which was our security creating the issue by causing a time out.
Darwin Banga from Articulate Support was really helpful, suggesting a number of things to try and helped us to find the solution, so please pass on my thanks again to Darwin! :)
