Forum Discussion

MaritaZiegler's avatar
MaritaZiegler
Community Member
2 years ago

Rise 360 - Audio artifacts in MP4 Video

Hello all,

I need your advice.

I uploaded a voiced video to Rise - in Rise the audio track contains artifacts (the original file sounds normal).

Probably this is due to the compression of the video by Rise during upload. Is there anything I can do to disable this in Rise?

Thanks a lot for your help!
Marita

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Marita, 

    Sorry to hear that you ran into this snag. 

    I opened a case on your behalf so we can get in touch with our support team. They'll be able to help troubleshoot the audio issues you're experiencing. Someone will be reaching out to you shortly!

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