Forum Discussion
Rise 360 + Vimeo
Hello,
We are currently receiving several calls from clients informing us that they are unable to watch the videos in our training courses. The courses were created with Rise 360 and Vimeo videos are embedded.
After verification, when we view the videos directly on Vimeo, the issue does not occur.
Within the course, when we press the play button, the video starts but the image remains frozen — only the audio can be heard. This situation occurs on multiple computers, both inside and outside our network.
Is there currently an incident or a known issue on your end?
60 Replies
Asking customers to republish every course is not a fix. Can you please update on when an actual viable fix will be available?
Additionally I am no longer a customer of Articulate, therefore I cannot republish the course. Please confirm is this an interim solution or the final solution?
This was just added to the Articulate Status page:
"Monitoring - We’ve deployed a fix for the issue affecting Vimeo videos embedded in Rise 360. Customers no longer need to update or replace their Vimeo links. To apply the fix, please republish your course.
We’ll continue working with our third-party provider on longer-term improvements and provide additional updates."
This is yet another patch that does not help those of us that now need to re-publish and upload hundreds of courses. Support has not been very positive on this issue.It's honestly hard to believe that republishing and re-uploading courses is being presented as a "fix." For those of us managing hundreds of courses across multiple third-party platforms, this is not a solution — it's just shifting the burden onto the customers.
This requires an enormous amount of time and resources that many of us simply don't have. A real fix should not require end users to manually redo work that was already done. The fact that this is being marked as resolved is deeply frustrating, especially when support has been far from helpful throughout this entire process.
We need an actual solution, not a workaround dressed up as one.
Hi CarmenRodrguezO and EduardoRodri852,
You're correct - this is a mitigation we've put in place while we wait on further information. I know it's not the ideal solution, and we're still actively exploring other long-term solutions and will continue to share updates as we have them.
Hi all —Thanks so much for your patience while we investigated this issue and worked to connect with our third-party provider.In parallel, our team has been testing and implementing a fix on our end, which we initially enabled for customers on an ad hoc basis. Given the limited response from our provider, we decided this evening to roll out that fix to all customers.With this update, you won’t need to manually change your Vimeo links. To apply the fix, simply republish your course.We’ll continue exploring longer-term solutions and engaging with our provider on next steps. We’ll also keep this thread updated if anything further is needed. Thanks again for flagging this and for sticking with us while we worked through it.
Hi, thanks for your updates but please continue urgently working on this. This is not a viable fix for customers running an LMS with many courses in it.
Thank you so much for the effort and for keeping us informed throughout the process — the team's dedication is truly appreciated.
That said, republishing hundreds of courses across third-party external platforms is unfortunately not something we're able to take on at this time. It represents a significant amount of work, and we simply don't have the resources or bandwidth to carry it out right now.
Adding to this same thread. This is creating a huge disruption for customer trainings. The scale of videos and courses impacted is too large to manually work around.
From a customer perspective, this is a full outage as their training is non-functional. Articulate 360 team - please provide an update status and an exact resolution timeframe. I can see that you are receiving lot of messages about this. My hope and expectation is that this will be resolved this evening.
Same problem here. This is an emergency on our end.
Hi, we’re experiencing the same issue. We have around 400 Vimeo videos distributed across multiple Rise courses. Replacing each one manually using the iframe workaround is simply not feasible for us, especially considering that some courses no longer have editable versions available.
We need a global fix, not a manual patch.
Is this being investigated as a broader issue? Is there any update or scalable solution available?
Hello everyone!
I want to confirm that our team is aware of the following incident:
Rise 360: Vimeo videos not playing correctly.
We've identified an issue preventing Vimeo videos from playing correctly in Rise 360. This affects both new courses in the authoring tool and previously published courses in your LMS.
The issue is caused by a third-party provider. We'll share an update within the next hour.
Please keep up-to-date on any changes in our Articulate 360 Status Page. We are continuing to work on a resolution for this issue.
Yup, I was the one that brought it to there attention to add it to their status page.
https://www.articulatestatus.com/
We need to access this link and each of us open a support ticket.
https://access.articulate.com/support/contact/360-teamsThey need to help us with this. It could be some kind of Vimeo update, or Articulate's own update, but we can't be forced to replace all the videos in our courses like this all of a sudden. As "EduardoRodri852" said, we also have courses exported to LMS that have been working for years, hundreds of videos. It's too much work to have to replace everything now, and we have hundreds of users stuck waiting for a solution.
Same issue here, countless videos affected. We need a fix for this as a matter of urgency.
