Forum Discussion

BlakeGriffin-65's avatar
BlakeGriffin-65
Community Member
12 months ago

Rise 360 closed captions not displaying

I have added CC text via a VTT file to a video (mp4) in a Rise 360 microlearning module. When viewed in the Review 360 app, the CC text worked great. After I published to web and had the zipped pack...
rise 360
EmmaMallon-8557's avatar
EmmaMallon-8557
Community Member
6 months ago

Hi,

Was there a solution to this at all? I'm trying to publish a Rise course (not microlearning). The CC works in Rise editor, preview, and Review, but when I publish to Web or to LMS, the CC's on all the videos don't show. It gives me the option to select CC, but clicking on it Doesn't bring them up.

Thanks

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 months ago

    Hello Emphasis Training,

    Glad to see Blake helping you out with your concern. If adding *.vtt files to the list of acceptable files on your hosting platform doesn't work, please open a case with our support team here sp we can check what's happening.

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