Forum Discussion
Rise 360 closed captions not displaying
I have added CC text via a VTT file to a video (mp4) in a Rise 360 microlearning module. When viewed in the Review 360 app, the CC text worked great. After I published to web and had the zipped pack...
My issue was resolved. Apparently, the server that we were hosting the Rise course on didn't work with VTT files. The web team had to add VTT files to the list of acceptable file formats allowed on the server. After that, it worked.
Hi there,
We are also experiencing the same issue on our server. I have been asked to research what it means to "add VTT files to the list of acceptable file formats allowed on the server". Do you have more information about how the people responsible for your server were able to do this? It would be greatly appreciated!
