Forum Discussion
Rise 360 Connected Package not working for learners after republishing
Hi everyone,
It looks like the Connected Package feature in Rise 360 is not working correctly after a course update.
We are seeing this issue specifically with learners who had already started the module before the update. After making changes to the Rise course and republishing it, these learners get the following page when they try to resume or return to the module from the LMS:
“Hmm... We can't seem to find the page you're looking for.”
The issue seems to be related to the learner’s previously saved progress/resume data.
We have noticed that the course works correctly only when the “Reset progress after updates” option is enabled when republishing the Connected Package. If this option is not enabled, learners who had already started the course before the update are unable to resume it and encounter the error shown in the attached screenshot.
Has anyone else experienced this behavior with Rise Connected Packages? Is this expected, or could there be an issue with how previously saved progress is handled after an update?
Thanks for your help!
Hi SafeTeamAcademy,
Happy to share some insight on this.
Currently, this is the expected behavior for Connected Packages when structural changes are made to a course. When a learner's saved progress points to a lesson that no longer exists in the updated course structure, Rise can't determine where to resume them. This causes the "can't find page" error that you're seeing.
As you've mentioned, toggling Reset progress after updates = On when republishing clears an in-progress learner's saved resume data. They'll restart from the beginning of the updated course, rather than hitting a broken bookmark.
Also, some additional details to keep in mind:
- Reset progress after updates only affects in-progress learners. Learners who have already completed the course before the update are not affected and retain their completion status.
- For updates that don't change the course structure (text edits, image swaps, etc.), you can typically skip the Reset setting, and in-progress learners will resume normally.
- We have seen some edge cases where even minor updates can cause resume issues depending on the LMS. We suggest testing the functionality first, before officially distributing the course to learners.
- The Notify learners toggle is a good companion to Reset progress after updates. It displays a banner letting learners know the course has been updated when they relaunch.
Please let me know if you have any more questions!
1 Reply
Hi SafeTeamAcademy,
Happy to share some insight on this.
Currently, this is the expected behavior for Connected Packages when structural changes are made to a course. When a learner's saved progress points to a lesson that no longer exists in the updated course structure, Rise can't determine where to resume them. This causes the "can't find page" error that you're seeing.
As you've mentioned, toggling Reset progress after updates = On when republishing clears an in-progress learner's saved resume data. They'll restart from the beginning of the updated course, rather than hitting a broken bookmark.
Also, some additional details to keep in mind:
- Reset progress after updates only affects in-progress learners. Learners who have already completed the course before the update are not affected and retain their completion status.
- For updates that don't change the course structure (text edits, image swaps, etc.), you can typically skip the Reset setting, and in-progress learners will resume normally.
- We have seen some edge cases where even minor updates can cause resume issues depending on the LMS. We suggest testing the functionality first, before officially distributing the course to learners.
- The Notify learners toggle is a good companion to Reset progress after updates. It displays a banner letting learners know the course has been updated when they relaunch.
Please let me know if you have any more questions!