Forum Discussion
Rise 360 Cover Image not displaying
Does anyone know what's causing this? The Jpg's filename doesn't contain any spaces or special characters already. Thank you!
Hi Michael!
Sorry to hear that you've run into this setback!
I'd be happy to help troubleshoot this with you and had some follow-up questions to help us start.
- Does this issue occur regardless of the image file being used? Or is it specific to one JPEG?
- Can the same behavior be replicated across multiple browsers?
- Have you tried clearing your browser's cache?
Looking forward to hearing from you!
Hi Steven, it's specific to the Course Cover Image when it's already hosted on the server.
All browsers and yes we've already cleared cache.
Hi Michael,
Thanks for trying different browsers and clearing your browser's cache. We would love to take a closer look. Feel free to open a support case here: Submit a Support Case
Our support engineers are ready to help!
