Forum Discussion

ClareMarsh's avatar
ClareMarsh
Community Member
30 days ago

Rise 360 Project Something went wrong. Click to refresh and try again.

I really need help.   I have been using Rise 360 for about a year, with no problems, however there is one particular course where every time I try to load it it comes up with this error: Somethin...
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EricSantos's avatar
EricSantos
Staff
25 days ago

Hi ClareMarsh​,

Thanks for sharing what you've experienced. I understand how stressful this can be, especially when you're unable to access the course and have stakeholders waiting on updates.

I've noticed that a few other community members in this thread have reported similar error messages. While our team is actively investigating those reports, we haven't yet confirmed a common cause, and the symptoms appear to vary from case to case.

Since you've already cleared your cache and worked with your IT team, I'd recommend reaching out to our support team so we can take a closer look at your specific course and environment.

JLallen​, KarlMuller​, and nfetzer​, thanks as well for sharing your experiences. I can see that each of you is already working with our support team, and we appreciate your patience while we continue investigating your individual cases.