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ChrisJeffers910's avatar
ChrisJeffers910
Community Member
3 years ago

Rise 360 Question Bank Image uploading problem

Hi. I am trying to make use of the new Question Banks in Rise, but I seem unable to load images into the question. I have tried them as BMP, JPG, GIF, PNG. The only one that will work is a HTML one with .svg. But I am unable to convert any images to that format. 

Is this a known issue?

 

rise 360
  • KarlMuller's avatar
    KarlMuller
    Community Member
    3 years ago

    Hi Chris,

    I've been working with Question Banks today and had no issues adding PNG or JPG files.

  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Chris! Good day! I tried, and this is working for me as well.

    Please try the following:

    • Make sure your browser is fully updated.
    • Try other supported browsers - does the issue happen to all browsers or just a specific one?
    • Restart your computer.
    • Clear your browser's cache.
    • Please access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Do you still get the same issue when in Incognito?

    If the issue persists after doing these troubleshooting tips, please open a case with us so that one of our technical support engineers can help you.

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