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KandiceKidd-b4a's avatar
KandiceKidd-b4a
Community Member
10 months ago

Rise and Storyline embed-Preview Mode Issue

Hi,

I'm creating a series of courses for advanced practice providers, and I know they would like to use their phones and tablets. I recently noticed that when I view a course in tablet or mobile mode, it shows the embedded Storyline file with the play button and name of the file (see image).

However, viewing it in desktop mode shows the SL interaction, which is what I want.  See below. 

Why is this different? How do I get rid of the play button on the tablet mode? 

Thank you!

KK

  • Hi, Kandice,

    To prevent audio and video from playing automatically, some browsers require the user to click something to indicate they want the media to play. Because, let's face it, the web is chock full of crappy clips we don't want to hear or see. 

    However, this can impact a Storyline block (or course). Thus, the Play button appears so the user has something to click to indicate they want to continue.

    Here is Articulate's article about it (a bit outdated, but it provides the basic info):

    • KandiceKidd-b4a's avatar
      KandiceKidd-b4a
      Community Member

      Thanks, Judy. I don't have any audio or video in the interaction. It's just a slider with state changes which is why I'm confused by the play button in the mobile and tablet mode.

  • There are also a few threads that mention SL blocks showing the Play button in Tablet or Phone mode while previewing, even if there's no media. For example (from https://community.articulate.com/discussions/rise-360/storyline-blocks-within-rise): 

    So it seems to be  an issue when Previewing, but not necessarily when someone is going through the course in an LMS. Then again, system and browser updates keep changing what happens on actual devices, so I suggest you test on a smartphone. 

    • KandiceKidd-b4a's avatar
      KandiceKidd-b4a
      Community Member

      Hi,

      I did test this on my phone and the button is still showing. I'll escalate. Thanks!

       

      KK