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LauraRufini's avatar
LauraRufini
Community Member
26 days ago

Rise Course - GIF issue

Hello,

I am building a training and wanted to use GIFs as images. I am downloading them from GIPHY but anytime I upload them in my course, they don't play. Any idea why that might be happening? 

I have checked past articles on the subject and I am 100% sure that the GIFs size is way below 5GB.

Thanks for your help!

Rise 360

3 Replies

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  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    26 days ago

    Hi Laura! 

    Thanks so much for reaching out! I'm sorry to hear your GIF is not behaving as expected in your Rise course. I'm happy to help!   

    I tested this behavior on my end and was able to have my GIF behave as expected. I have a few quick questions to better understand your setup:

    • What browser are you currently using to author your course? Do you notice a difference if you edit your course or view a published version of your course in a different browser? 
    • Please share your GIF file with us. I'd like to test this out on my end and see if I'm getting the same results. 

    Looking forward to hearing from you! 

  • NancyWooten's avatar
    NancyWooten
    Community Member
    7 days ago

    Hi Laura - I'm not able to get my gif to work - do you see anything?  Thanks!

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