Forum Discussion
Rise Course - GIF issue
Hello,
I am building a training and wanted to use GIFs as images. I am downloading them from GIPHY but anytime I upload them in my course, they don't play. Any idea why that might be happening?
I have checked past articles on the subject and I am 100% sure that the GIFs size is way below 5GB.
Thanks for your help!
Hi Laura!
Thanks so much for reaching out! I'm sorry to hear your GIF is not behaving as expected in your Rise course. I'm happy to help!
I tested this behavior on my end and was able to have my GIF behave as expected. I have a few quick questions to better understand your setup:
- What browser are you currently using to author your course? Do you notice a difference if you edit your course or view a published version of your course in a different browser?
- Please share your GIF file with us. I'd like to test this out on my end and see if I'm getting the same results.
Looking forward to hearing from you!
Hello! I've been having a similar issue. I'm using GIFs in a 'process' block. When I send the preview to my stakeholders the GIFs play once and then stop. Any help is appreciated!
https://rise.articulate.com/share/-QhReRUYB2HhWklxJucHQuVfWODUoSJ4
Hi AnnmarieSkin585,
Thanks for reaching out! I was unable to replicate this behavior on my end when using a process block and incorporating GIFs.
Could you please share your GIF files in this thread or privately in a support case. We'd be happy to investigate this further.
Looking forward to hearing from you!
Hi Laura - I'm not able to get my gif to work - do you see anything? Thanks!
Hi NancyWooten,
I'm sorry to hear you're experiencing an issue with the gif not working as expected. I'm happy to help!
Can you please upload the gif here or share a copy of your course with our team? This will help us troubleshoot the issue, and we'll delete your files from our systems once resolved.
