Forum Discussion

NiallBanaghan's avatar
NiallBanaghan
Community Member
3 years ago

Rise courses not completing

Hi all,

I would love to get some insight from anyone who has experienced issues with Rise courses not sending completion statements to an LMS or LXP.

We are currently using Rise courses on Learning Pool's Stream platform but are experiencing some Rise courses are not sending through complete statements and others are.

There does not appear to be any correlation as to which courses act as expected and those that do not.

Has anyone else experienced this and if so did you find a fix?

 

Thanks in advance.

Niall

Rise 360
  • Crystal-Horn's avatar
    Crystal-Horn
    Staff
    3 years ago

    Hi there, Niall. There could be some variability in browser behavior and how learners are exiting the course, e.g. closing the browser directly, hitting a course exit button, etc. 

    We'd be happy to help with some testing if you'd like to share some example courses. You can do so privately by clicking here.

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