Forum Discussion

JenniferOrmond-'s avatar
JenniferOrmond-
Community Member
7 months ago

Rise issues today

Is there a known issue with Rise today? My colleague was having issues logging in this morning, and I've been having difficulties with my content blocks all day. I was adding items and each time I selected "Add an item", I got an error message saying something went wrong. I refreshed and when I went back to that block, the added item was there. It did this multiple times with each item I tried to add. Now I'm trying to upload media to a tab interaction and the loading wheel just keeps spinning. 

Rise 360
  • EricSantos's avatar
    EricSantos
    7 months ago

    Hello everyone,

    We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello everyone,

    We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

  • ThereseIngram-2's avatar
    ThereseIngram-2
    Community Member
    7 months ago

    I am sorry to say I am still having problems I experienced with Rise 360 yesterday.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      7 months ago

      Hi Therese!

      I'm so sorry that you are still being affected by this behavior!

      I see that you've already opened a support case. Smart move! You're in excellent hands working with our support engineers and they should be following up with you shortly.

      We can continue troubleshooting through your case to keep all information in one spot.

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