Forum Discussion

MarkWiklund's avatar
MarkWiklund
Community Member
4 years ago

Rise issues with videos on LMS

Good afternoon. I have two Rise courses that are video intensive and are required viewing for several thousand learners. Each course has several lessons, and each lesson has several videos. A key design requirement of these courses is that the videos must be watched in full to complete a lesson; fast forward has been disabled. Both of the courses are exported to LMS, SCORM 2004, 4th edition and reside in a restici LMS. Nearly 20% of the people taking one of these classes run into issues where their progress is not recorded.  Would it be possible to ask you to look at one of these courses to see if you can identify any issues with their design that we can fix? Thanks for your attention, and I look forward to hearing from you as soon as possible.  

rise 360
  • LeaSAgato's avatar
    LeaSAgato
    Staff
    4 years ago

    Hi Mark, I'm sorry to hear you've run into issues where the progress of your learners is not getting recorded. We'd be more than happy to help you troubleshoot this. You can share your course using this form here, and one of our support engineers will work with you directly on this issue.  

    • MarkWiklund's avatar
      MarkWiklund
      Community Member
      4 years ago

      Hi Lea - Thanks for your reply - I completed the Form and look forward to hearing back from the your support team,
      Best!
      Mark

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    4 years ago

    Thank you, Mark! I see my teammate Shiela recently requested a copy of your course for testing. Please let us know if you have any questions about the steps she sent you.

    By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here!

  • MarkWiklund's avatar
    MarkWiklund
    Community Member
    4 years ago

    Hi Alyssa - I followed the steps Sheila provided. They were easy to follow. And thanks for the heads up about the signature - I made the edits. Best! M

  • CaliIvey's avatar
    CaliIvey
    Community Member
    4 years ago

    Team Im having a similar issue but now when I just removed one sentence from the course and exported the file in SCORM, the videos are now saying problems with the Server or format 

  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    4 years ago

    Hi Cali! Are these videos uploaded to your Rise course or are they embedded from a video hosting site?

    Also, does the same problem happen when testing in SCORM Cloud? This will help you determine if the issue lies within your LMS or the actual Rise output file. If you are able to replicate it, be sure to open a case so we can take a closer look!

  • KFallows's avatar
    KFallows
    Community Member
    4 years ago

    Hello - Could you please share a link to the steps provided to Mark for this issue? I would like to compare them to the steps we use for troubleshooting.

    • hazelB's avatar
      hazelB
      Staff
      4 years ago

      Hi K Fallows!

      Here's the link with the steps on how to use SCORM Cloud with your Articulate content. If your SCORM file works without issues in SCORM Cloud, then you would need to coordinate with your LMS provider. 

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