Rise issues with videos on LMS

Feb 17, 2021

Good afternoon. I have two Rise courses that are video intensive and are required viewing for several thousand learners. Each course has several lessons, and each lesson has several videos. A key design requirement of these courses is that the videos must be watched in full to complete a lesson; fast forward has been disabled. Both of the courses are exported to LMS, SCORM 2004, 4th edition and reside in a restici LMS. Nearly 20% of the people taking one of these classes run into issues where their progress is not recorded.  Would it be possible to ask you to look at one of these courses to see if you can identify any issues with their design that we can fix? Thanks for your attention, and I look forward to hearing from you as soon as possible.  

8 Replies
Alyssa Gomez

Thank you, Mark! I see my teammate Shiela recently requested a copy of your course for testing. Please let us know if you have any questions about the steps she sent you.

By the way, replying via email includes your signature with contact information in the public forum.  Feel free to edit your reply here!

Alyssa Gomez

Hi Cali! Are these videos uploaded to your Rise course or are they embedded from a video hosting site?

Also, does the same problem happen when testing in SCORM Cloud? This will help you determine if the issue lies within your LMS or the actual Rise output file. If you are able to replicate it, be sure to open a case so we can take a closer look!