Forum Discussion
Rise label translations don't save when transferring course owner
Hi All,
We have a course that needs to be translated to multiple languages. I've added collaborators for each language and the courses themselves have been translated successfully by the local language members of our team.
However we've hit a problem when it comes to them translating labels. Obviously role settings mean they can only do this as a course owner - so I have transferred ownership to them to make the label translations to their languages label set, then they transfer ownership back to me. However - the label translations aren't saving!! When it comes back to me, it defaults back to English, then when i select the local language label set, nothing is translated!
Any idea what's going on?
Thanks,
10 Replies
The fact that transferring ownership on a course does not transfer the labels chosen or uploaded by the initial owner is a problem.
Also, it is not logic: a user creates a course in Swedish, uploads labels in Swedish, then transfers the course in Swedish to another user who will be responsible of further updates in the content and, bang! the labels are back in English.
So, question to the staff which appears to have been aware of the issue for at least two years:
Do you have an reason to keep it that way? Or is it on your list of issues to solve but you haven reach that one yet?Hi ThiMalta,
Thanks for taking the time to share this. I know it’s frustrating when translated or custom label sets don’t stay in place after transferring a course to a new owner. This has been a long-standing concern in the community.
Some updates, especially those involving course ownership and shared assets, need deeper changes to how Rise 360 stores and manages data. I’ve informed our product team so they can review options for preserving label sets when ownership changes.
I appreciate you raising this again. It’s helpful to hear how this impacts your workflow.
The xliff method stops working in my case. Has anyone found any other of doing this?
Thanks! I figured this out yesterday by following the link above. It was not difficult, but it was a surprise! I didn't realize until our course was loaded into the LMS... I'm glad this thread is here for others to spot.
Hi Wendy!
Thanks for following up!
Glad to hear the resources shared in this discussion were helpful! If you run into any setbacks moving forward, please let us know!
I just ran into this problem! Is there a way for a Articulate subscriber to send a custom label set to another subscriber? We used an outside company to translate our text but need to swap out some images.
Hi Wendy,
Happy to help!
You'll need to use translation applications like Trados or Smartcat to perform the translations if you plan on sharing the labels with colleagues. After translating your labels using translation applications (ensuring they are properly formatted), following the steps here should allow your colleagues to import the label sets to their accounts.
Good morning!
I am wondering if there are plans to allow the imported XLIFF translated labels to transfer when ownership of a course is transferred. Unfortunately, this poses a massive issue with maintenance that is conducted within our organization. We have over 600 courses in multiple languages. The people who perform maintenance on the courses are not the course owners. This also is a problem with our courses that are translated outside our organization and then transferred to us when complete.
Is this something Articulate could put on its agenda to fix in the future?
Gosh how bizarre! The defaulting back to the English label set isn't necessarily a problem - as changing it back to another label set is a quick fix...but saving the creation and translation of a custom label set is surely what would be expected?
Why would you want to create a custom label set but not save it when you're collaborating with someone?!
Anyway - i managed to do some googling and find a free XLIFF tool - bit of a faff though!
Thanks for the help :)
Hi Lucy,
Strange as it may seem, what you are experiencing is expected behavior.
As you have experienced, when course ownership of a Rise course is transferred to another person, the label set will revert to the default English label set.
Rather than transferring ownership back and forth, rather use the XLIFF method described in the link below:
https://articulate.com/support/article/Rise-How-to-Customize-Text-Labels
