Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Hi, Paul. You've done some really great troubleshooting so far, looking for the same indicators that I would.
You mentioned updating the content after it was launched. We don't support resuming content after it's been overwritten with a new version, so handling resume behavior is open to variance in LMS environments. Could affected learners have been in progress during this update?
Another possibility is that the affected learners had connectivity issues that prevented the course from communicating effectively with the LMS. Deciding to work closely with a learner who is having the most problems, you could enable LMS debug mode and collect the resulting log after they reproduce the problem. You can also explore whether they're using a supported browser, or if they have something unique in their environment like a VPN, home network, or other wifi instability.
Keep us posted!
