Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
We have worked with our LMS vendor to determine the cause.
Our LMS is set up to open the Rise courses in a new browser window over the existing LMS window that stays open in the background.
According to the vendor, the only known instances of this happening is when the window that is running the course loses connectivity with the LMS. This typically happens when the learner inadvertently closes the background window containing the LMS while the course is still in progress. So from the learner perspective everything appears to be normal as they are still able to use the course. However, when they choose to Exit the course (we use the Rise Exit link), there is no longer an active session to send the learner data back to the LMS.
We have not been able to verify if this is what has been happening with the users that have had this problem.
As this happens very infrequently to about 0.5% of our users it is thankfully not a widespread problem. For the few that it does happen to it is extremely frustrating.
