Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Hi all, we are also experiencing this issue! Most users get through the Rise course fine, but a minority (but significant number) of users have issues where their progress is not tracked in the LMS (we use IMC Learning Suite). This seems to occur mostly when they try to do the course over a number of sittings, but can occur when they attempt the course in one sitting. Initially I thought this may have been linked to the Chrome80 version change, but we have received complaints from FireFox and IE users as well.
- this particular course is published as a SCORM 2004 3rd edition (to get around the data_suspend limitations of SCORM1.2) but have heard similar complaints from other smaller Rise courses as Scorm1.2
- LMS provider indicate they have solved the issue of Chrome Version 80 XHR issues
- module behaved fine in SCORM cloud (lodged a case with Articulate who tested)
- module behaves fine for me (and most) in our LMS, but some users have nightmares
Has anyone had any luck solving?
