Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
I did sit in with a staff member who had twice been unable to complete the course, using a duplicate of the course. However, it completed okay!
Karl, I tested closing the background tabs containing the browser and this was not a problem. The course tab continues to communicate with the LMS. (I could see using the debug option)
Interestingly, I was able to replicate the problem in the LMS by not enrolling the student and then giving 'Guest' access. In this setup, progress and completion data were not recorded. However, searching back through our LMS logs I could find no evidence that this scenario (not enrolled +guest) occurred.
Hey Paul, regarding your test with Guest Access... I'm about 90% sure that Guest Access to a course in Totara will not mark completion by design. I was just reading that in the LMS documentation.
I am also having this issue with some users not able to complete courses. Coincidentally, it happens for me, although I can't figure out why. I'v enacted all the typical recommendations for course completion with Totara, i.e. open course in a second window, add an exit button, I have time to complete set to the maximum,, etc... I still see a small percentage of users that cannot complete the course despite the content being complete.
In my case, it happens with Rise course, but also other scorm content brought into the LMS from OpenSesame.
We should connect offline if possible. I would love to build a Totara PLN for myself. I'd welcome any others to join in. Maybe we can connect on Slack or something with regards to troubleshooting Totara issues. We just launched this year, and I am taking over admin of the LMS.
