Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Hi Everyone,
We have now moved over to Talent LMS and we are having issues where our students are unable to resume a course and have to start from the begining again everytime they access. This is causing lots of frustration for them, as it is forcing them to re-sit tests and isn't remembering their place or their scores. Our courses are structured like below:
Unit 1
- Lesson
- Test
Unit 2
- Lesson
- Test
Unit 3
- Lesson
- Test
And so on. This means that if it forget their progress at unit 3 they have to do the full unit 1 and 2 tests again to get back to unit 3. Its very frustrating and doesn't seem to be any settings within articulate. I'd be so greatful if someone can help us with this
Thanks
Erin
Had this same issue with our LMS (LearnUpon). The solution that worked for
us is when you export a Rise course, it automatically adds an Identifier
string of text and numbers. You will see it on the export screen. What is
happening is that changes the index.html file in the export to include some
of that string, which appears to be messing up tracking for an LMS.
The solution: delete that identifier so that the field is totally empty
when you export. This fixed our problem with tracking. Hope it works for
you!
Curtis Marquardt
Director - Online Education
Utility Business Media
Office: (815) 459-1796
Cell: (847) 239-3680
