Forum Discussion

PaulTottle-112c's avatar
PaulTottle-112c
Community Member
6 years ago

Rise not completing & progress not recorded for 5% of learners

The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
rise 360
NickRoviezzo's avatar
NickRoviezzo
Community Member
4 years ago

Any update on this issue??? I have a problem with completion too. It only registers half of the course... and when I return to the course, I am only seeing certain sections marked as complete. This is not good. As my client is a very large sporting body and I need to find a solution. (aside from using a different tool and doing it all over again). I've tested multiple times in Scormcloud, and the result is the same no matter what I'm tweaking.

Thanks!

  • MichelleKotulsk's avatar
    MichelleKotulsk
    Community Member
    4 years ago

    Hi Nick,

    We did have an issue with our LMS not having a “patch” which caused a completion issue. We have Totara and that seems to have fixed the issue. We did have a “work around” where we added the an “exit course” button which communicated the completion to the LMS directly and that help a lot. We continue to have issues with bookmarking with RISE, it’s not consistent across browsers which is frustrating.

    Hope that helps,
    Michelle

    Michelle Kotulski
    Senior eLearning Designer/Developer | Technology Learning Center
    The Nature Conservancy
    Remote Virginia Office

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