Forum Discussion
Rise not completing & progress not recorded for 5% of learners
The course has been launched for 6 months now and through one call from a learner and then doing an audit of completions and logs, plus talking to users, I've found some sessions are not being recor...
Any update on this issue??? I have a problem with completion too. It only registers half of the course... and when I return to the course, I am only seeing certain sections marked as complete. This is not good. As my client is a very large sporting body and I need to find a solution. (aside from using a different tool and doing it all over again). I've tested multiple times in Scormcloud, and the result is the same no matter what I'm tweaking.
Thanks!
Hi Nick,
We did have an issue with our LMS not having a “patch” which caused a completion issue. We have Totara and that seems to have fixed the issue. We did have a “work around” where we added the an “exit course” button which communicated the completion to the LMS directly and that help a lot. We continue to have issues with bookmarking with RISE, it’s not consistent across browsers which is frustrating.
Hope that helps,
Michelle
Michelle Kotulski
Senior eLearning Designer/Developer | Technology Learning Center
The Nature Conservancy
Remote Virginia Office
