Forum Discussion

Luzn52's avatar
Luzn52
Community Member
7 months ago

Rise not loading

Since yesterday, I've been experiencing issues accessing the panel for my courses. Sometimes it tells me that the content is loading, then it switches to giving me a 504 error. Other times, it informs me that there's been an error verifying my credentials (although I can access the general Articulate platform) and advises me to clear the cache (which I've already done). Additionally, I've attempted to access it using different browsers (Chrome, Firefox, and Edge), unsuccessfully.

Rise 360
  • EmilianaOlav234's avatar
    EmilianaOlav234
    Community Member
    7 months ago

    I've been having the same issue since yesterday and I'm getting the same error message as you are.  

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hi everyone,

    I’m so sorry for the trouble! Rise 360 and other Articulate products have experienced some technical issues recently, and our team has identified the issue. 

    We’re pushing out a fix and will be monitoring it. We’ll continue to share updates on our status page, articulatestatus.com, and you can subscribe there to stay informed! Once we’re back up and running fully, we’ll also share an update within E-Learning Heroes as well.

  • EricSantos's avatar
    EricSantos
    Staff
    7 months ago

    Hello everyone,

    We appreciate your patience as we work on a resolution. Articulate web pages, including Rise 360, are now working normally.

    If you encounter any issues, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be more than happy to assist you!

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