Forum Discussion

juliWaldenGroup's avatar
juliWaldenGroup
Community Member
5 years ago

RISE not marking completion

Hi, Users of my RISE course are finding that if they exit the course, some of the lessons that were completed are no longer marked as complete when they return. The navigation is restricted so som...
rise 360
AlyssaGomez's avatar
AlyssaGomez
Staff
5 years ago

Hi there, Julie!

First, thanks for letting us know you already tested your course in SCORM Cloud! That is usually the first thing we recommend, so I appreciate you sharing that you were able to recreate the problem there. 

Also, smart move opening a case with our support engineers. They will reach out to you soon with steps for sending a copy of your course for testing. 

I'm also going to follow along with your case as it progresses. We'll do all we can to help you resolve this issue!

  • JanelBacote-08d's avatar
    JanelBacote-08d
    Community Member
    4 years ago

    Since this is an issue with several users including myself do you have any suggestions on work around that we can use to capture completions.  I have tried  many  of the work arounds with no luck and as a result we  are in the process of updating to a new LMS but that solution is several month off. We wanted to use rise in the interim as an easy way to host course. We had a ticket  in but they said it was an LMS issues. Since we cannot fix the LMS at this time and are going to sumtoal learn for a new LMS I am looking for interim suggestion.

    I've tested using Chrome, edge & Firefox. We export as v1.2, but I've tested as 2004same result where it it resets every time so  it does not keep track of their progress.

    Thanks

Related Content