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JanMorris's avatar
JanMorris
Community Member
6 months ago

Rise PDF doesn't include new xliff import changes

Hi. I have a Rise course that I had translated using the Xliff export feature. The import worked beautifully. Now, we need to make some changes, so I imported a new Xliff and can see my changes in Rise.  However, when I publish to PDF, the changes do not show up (the previous version is publishing). I've tried both Edge and Chrome. How can I get a new PDF to generate?

I also published to Review 360 and the changes show up.  Then tried the PDF again but it still doesn't show the changes.

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    6 months ago

    Hello Jan,

    Sorry to hear that you ran into this issue. Good idea testing in both Edge and Chrome. This helps verify that the issue isn't browser-related.

    One troubleshooting step you can try is to duplicate your course from the dashboard and publish the duplicate course to PDF. 

    If the issue persists, please open a case with our support team here so we can investigate what's happening. Let us know how it goes!

  • JanMorris's avatar
    JanMorris
    Community Member
    6 months ago

    Thanks, Jose. I tried duplicating, but the PDF still isn't matching the module. I will keep digging and trying other things.  If I can't figure it out, I will submit a ticket. 

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