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JanMorris
Community Member
2 years ago

Rise PDF doesn't include new xliff import changes

Hi. I have a Rise course that I had translated using the Xliff export feature. The import worked beautifully. Now, we need to make some changes, so I imported a new Xliff and can see my changes in Rise.  However, when I publish to PDF, the changes do not show up (the previous version is publishing). I've tried both Edge and Chrome. How can I get a new PDF to generate?

I also published to Review 360 and the changes show up.  Then tried the PDF again but it still doesn't show the changes.

rise 360

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  • JoseTansengco's avatar
    JoseTansengco
    Staff
    2 years ago

    Hello Jan,

    Sorry to hear that you ran into this issue. Good idea testing in both Edge and Chrome. This helps verify that the issue isn't browser-related.

    One troubleshooting step you can try is to duplicate your course from the dashboard and publish the duplicate course to PDF. 

    If the issue persists, please open a case with our support team here so we can investigate what's happening. Let us know how it goes!

  • JanMorris's avatar
    JanMorris
    Community Member
    2 years ago

    Thanks, Jose. I tried duplicating, but the PDF still isn't matching the module. I will keep digging and trying other things.  If I can't figure it out, I will submit a ticket. 

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Hi. I have a Rise course that I had translated using the Xliff export feature. The import worked beautifully. Now, we need to make some changes, so I imported a new Xliff and can see my changes in Rise.  However, when I publish to PDF, the changes do not show up (the previous version is publishing). I've tried both Edge and Chrome. How can I get a new PDF to generate?

I also published to Review 360 and the changes show up.  Then tried the PDF again but it still doesn't show the changes.

","body@stringLength":"566","rawBody":"

Hi. I have a Rise course that I had translated using the Xliff export feature. The import worked beautifully. Now, we need to make some changes, so I imported a new Xliff and can see my changes in Rise.  However, when I publish to PDF, the changes do not show up (the previous version is publishing). I've tried both Edge and Chrome. How can I get a new PDF to generate?

I also published to Review 360 and the changes show up.  Then tried the PDF again but it still doesn't show the changes.

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I have a Rise course that I had translated using the Xliff export feature. The import worked beautifully. Now, we need to make some changes, so I imported a new Xliff and can see my changes in 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Rise","conversation":{"__ref":"Conversation:conversation:914745"},"id":"message:914745","revisionNum":1,"uid":914745,"depth":0,"board":{"__ref":"Forum:board:discuss"},"author":{"__typename":"User","uid":145323,"login":"AliceWang","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/aid|77230fd0-62f9-4fed-ad80-47f0be719f70"}},"metrics":{"__typename":"MessageMetrics","views":42},"postTime":"2021-08-12T01:00:39.000-07:00","lastPublishTime":"2021-08-12T01:00:39.000-07:00","readOnly":false},"Rank:rank:2":{"__typename":"Rank","id":"rank:2","position":1,"name":"Staff","color":"00AEEF","icon":null,"rankStyle":"FILLED"},"User:user:480143":{"__typename":"User","id":"user:480143","uid":480143,"login":"JoseTansengco","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2018-06-19T05:39:35.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://api.articulate.com/id/v1/avatars/auth0%7C5b26460845bb115df83cc97d"},"rank":{"__ref":"Rank:rank:2"},"entityType":"USER","eventPath":"community:rwgqn69235/user:480143"},"ModerationData:moderation_data:844754":{"__typename":"ModerationData","id":"moderation_data:844754","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:844754":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:480143"},"id":"message:844754","revisionNum":1,"uid":844754,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"parent":{"__ref":"ForumTopicMessage:message:844753"},"conversation":{"__ref":"Conversation:conversation:844753"},"subject":"Re: 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Hello Jan,

\n

Sorry to hear that you ran into this issue. Good idea testing in both Edge and Chrome. This helps verify that the issue isn't browser-related.

\n

One troubleshooting step you can try is to duplicate your course from the dashboard and publish the duplicate course to PDF. 

\n

\n

If the issue persists, please open a case with our support team here so we can investigate what's happening. Let us know how it goes!

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Thanks, Jose. I tried duplicating, but the PDF still isn't matching the module. I will keep digging and trying other things.  If I can't figure it out, I will submit a ticket. 

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