Forum Discussion
Rise Reporting Issue
Really like what Rise can do but having issues with it not reporting back to LMS, anybody else out there use SABA and have reporting issues
Hi Tom,
Thanks for reaching out here. I see that you've got a couple different forum threads starting about the issues with your LMS and I just responded to you here as well.
I've got that information in the hands of our Engineers, but if the communication would be easier for you we can also get you into a Support case. I'll send you a message directly to get that started!
that would be great, initial response to the look and feel of Rise has been great and would like to go into 2017 using it for mobile content.
Email on it's way to you Tom. :)
Hi Ashley, I know that Adam had answered my SCORM issue about 2004 not reporting the interaction data. Sorry to bring this up here but would it be possible to open a support case to make sure this is being looked at? It is really important and I am waiting to see if this is fixed before I purchase (and my trial is running out!) Also, when could we expect an update to Rise?
Thanks!
Hi Veronica - no worries. We are tracking your request you made here. We have a team looking at it now and we'll update you shortly.
Hi Veronica,
I wanted to get you the link for submitting a case as well in the event that you need it in the future. You can connect with our Support Engineers here 24/7.
As Adam confirmed it's something the team is actively investigating, and once we have an update to share here we'll be sure to do so promptly! If there is anything else our team can assist with, please feel free to let us know here in the E-Learning Heroes forum or by reaching out to our Support Engineers.
Hope you have a great Holiday weekend!
I have a similar issue with Rise in SABA. It will track as passed, but it does not track number of attempts.
On every other version of Articulate software (pre-Studio '09) we have had to replace files in the software. Specifically for Storyline: "Configuration.js" and "SCORMFunctions.js". Those files do not exist in the Rise output. I spoke to Articulate here at the FocusOn Conference in San Diego this week and there must be a corresponding file in the Rise output.
See attached Rise output and SL2 output attached files. I also attached the replacement files we have been using for SL1, and SL2, and SL360.
Hi, Alicia!
We created a custom SCORM driver for Saba users so your Rise courses will work as expected. Click here for instructions on what to do for each Rise course!
Hi Justin-
Just curious - do you think that Halogen (now owned by Saba) also records interactions differently than most LMSs? I ask because we continue to have course completion recording issues with Halogen and Rise that I have not been able to resolve. The issues are very sporadic and hard to replicate. I'm ripping my hair out trying to figure out what's going on!
Thanks,
Logan
Hi Justin, It didn't work for me. Now it doesn't track attempts AND it doesn't pass to transcript. Any ideas?
Also, can the SCORM driver be changed to read as "Completed" vs. "Passed"? We always use that verbiage in our LMS.
Good Morning, Alicia!
If you set your Rise course to Track using quiz result during export, you'll be able to choose which completion adjectives the course sends to the LMS. Rise courses set to Track using course completion don't have those additional options right now, although we'd love to hear from you about it if this is important to you.
I've submitted a support case on your behalf so that our team can take a look at the reporting problem you're having in Saba, and a great way for you to dig deeper in the interim is to confirm whether this also happens in an industry-standard tool like SCORM Cloud.
Hi Alicia,
If you want it to show as 'completed' instead of 'passed' you can follow the simple step outlined in this post: https://community.articulate.com/discussions/rise/tracking-using-course-completion
Thanks Stuart. I figured out the option to change the passing verbiage. :)
Justin, I was able to replace the "scormdriver.js" file into the output zip file and it did pass to transcript in our LMS (Saba 5.5 Cloud). Which is a step forward, but it's still not tracking attempts.
We've been able to get every Articulate product to track attempts by replacing the "Configuration.js" or "SCORMFunctions.js" files, so there has to be a way to modify the "scormdriver.js" file to do the same.
On another positive note, I was finally able to download the output while on my company network. YEAH!!! Not sure how exactly...could be IT actually opened the ports 80 and 443 as I requested, but no way to really tell.
I tested in SCORM Cloud and it was tracking attempts. When loaded into our LMS it will track overall prgress, comkpletion and passing to transcript but no attempts.
I opened a ticket with SABA and they say it is not designed to track attempts, just continue.
Has anyone gotten a Rise course to track attempts in their LMS?
Here's the link to the debug log:
