Forum Discussion
RISE send copy, custom label changes disappear!
HI, I am sending copies of Rise Templates, but the custom labels do not appear in the receiver's copy, they all revert to default.
Is there a fix for this?
Is there another way to send a Rise Template, to avoid this rather frustrating and time consuming problem.
Thank you
Hi Ange CM,
Happy to help!
Labels are an account resource meaning they don't get included when you send a copy of Rise 360 courses to other course authors. You'll want to follow the instructions here to make a label set that your colleagues can import into their accounts:
Note that you'll need to use a tool like Trados or Smartcat to translate the files properly, otherwise your colleagues won't be able to import them.
Thank you Jose.
Yes, I had done that as per instructions, step-by-step and tested many times, but no joy. I tried all methods. I really only need to create a new custom label set in English, but when that didn't work I tried the XLIFF route and still no joy.
UPDATE: I am now in contact with an Articulate support engineer. Thank you!
Hi Ange CM,
Thanks for sharing this update with us. I see that you're currently working with our colleague Darwin in your case. You're in great hands!
We'll continue the conversation over in your case.
Have a great day!
