Forum Discussion
Rise: "The Custom Error Module Does Not Recognize This Error"
Hello! I'm doing some pilot Cornerstone LMS tests in Chrome, Firefox and Edge for some pretty straightforward Rise content - two lessons, one has a video and some text and the other has navigation-restricting attestation boxes to check and an Exit button that exits to the LMS - but can't get them to complete in my LMS.
This is the error I'm getting after clicking the Exit button in Rise and closing the launch page:
I don't see the content listed as Complete in my LMS.
Only when I try the link again, re-check the boxes and exit does the Complete trigger. The error does not appear this second time (which is nice), but that's not good user experience. :)
These are my export settings:
Has anyone ever seen this error before and how'd you fix it?
Thanks for any insight!
Hi Heather! I see case 03399369 open for you and Ronaziel, one of our technical support engineers has replied back to you. Please feel free to correspond with her directly.
I see it. Thanks!
We are running into this issue ourselves, just started using rise a few weeks ago. Any insight into what we can do?
Truly appreciate it!
Hello! We had to turn something on in the backend of our LMS Cornerstone.
@Heather - What setting did you turn on? I'm having the same issue.
Hi Cory!
I just wanted to pop in and share that since this discussion is a bit older, Heather may no longer be subscribed. If you'd like to reach out to her directly, you can do so by clicking on her name and using the 'Contact Me' button.
