Forum Discussion

HeatherVogt-d32's avatar
HeatherVogt-d32
Community Member
4 years ago

Rise: "The Custom Error Module Does Not Recognize This Error"

Hello! I'm doing some pilot Cornerstone LMS tests in Chrome, Firefox and Edge for some pretty straightforward Rise content - two lessons, one has a video and some text and the other has navigation-r...
rise 360
CoryChristmas-b's avatar
CoryChristmas-b
Community Member
2 years ago

@Heather - What setting did you turn on? I'm having the same issue.

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Cory!

    I just wanted to pop in and share that since this discussion is a bit older, Heather may no longer be subscribed. If you'd like to reach out to her directly, you can do so by clicking on her name and using the 'Contact Me' button.

    • markPPA's avatar
      markPPA
      Community Member
      4 months ago

      Hi Steven,

      We're getting this now with a Rise course and I don't see a resoultion posted in this thread. Is it an articulate issue or an LMS issue?

      Thanks,

      Mark

      • StevenBenassi's avatar
        StevenBenassi
        Staff
        4 months ago

        Hi markPPA​!

        Sorry to hear Rise 360 content is not being marked as complete in your LMS!

        The best way to narrow down these types of issues is by testing the published output with SCORM Cloud. If the course works as expected there, the behavior is likely related to an LMS setting that may need to be adjusted. I'm not sure if you're also working with Cornerstone LMS, but HeatherVogt-d32​ followed up confirming her issue was LMS-related.

        However, if completion status is also failing when testing in SCORM Cloud, please connect with our team through a support case.

        We'd be glad to continue troubleshooting with you!