Forum Discussion
Saving issues
Good Morning,
I am have been having saving issues when trying to save story files. I work in a development team of three.
We are all using the updated versions and I am the only one having these issues.
When I try to save a storyfile it pops a message up saying It cant save because it is open in another process, when it is not.
It forces me to save a duplicate ten tells me it has been edited by another user when it as not.
How can I fix this?
I am also having saving issues - "ParentContainerClosed" keeps popping up and I am losing lots of content.
Hi Murray,
I'm sorry to hear that you're experiencing this issue, but I'm happy to help troubleshoot!
- Are you able to select Save As and save your project in a different location? I've seen other users get this error when they're saving their files to a network drive, so saving locally is always best.
- Another tip is to make sure the Storyline file name is under the 260-character limit and avoid using special characters, accents, or symbols as well.
I hope this helps! If the issue persists, I'd like to connect you with one of our Support Engineers to investigate further. You can reach them directly by submitting a support case, here!
