Hi Currently it does not seem possible to save the Rise source files to one's local machine. As we plan do develop some modules in Rise for clients, we would need to send them the source files if they would like to modify the modules themselves at a later stage. I understand that there may be sharing of Rise files between accounts for collaborative work in the near future, is there a timeframe for rollout on this? Do you know if or how source files can be saved, or when this may be implemented?

I don't think anyone here is requesting offline editing. What we're asking for is CONTROL of our own intellectual property, so that it can be passed along to clients or to our successors if we move on. I have a repository (on our own servers, with our own security) of all of my authored content. When I move on, someone else will gain access to that repository. No one here is asking for the keys to the kingdom. We're asking for a source file that WE can store locally, so that WE are responsible for its security, so that WE always know where to find it and can send it on to a client at the end of a contract or can pass it to our successor in a way that WE think makes sense. If that file then has to be edited in the cloud with a valid Rise 360 subscription, that's fine - it's no different than my successor having to buy the software used to create any other initial file. But not to allow us to control our own intellectual property is clearly a problem for a lot of us, and will result in us not utilizing Rise 360 (however useful a product it may be). I want to store all of my content in ONE place, so no one has to wonder where it is. ALL OF IT. And I want my security people to control who sees it, and who can edit it. How it gets edited depends on the type of file - and a Rise 360 file which is only editable with a valid subscription is absolutely fine with me.

I'll add another voice into the mix. We switched to Articulate 360 last year, and have been using Rise 360 a lot in the past few months. A few weeks ago, one of our Rise courses mysteriously disappeared - the published content was gone, resulting in a 'Hmmm, we can't find what you're looking for' message to the user, who reported it to us. When we viewed the link, it was gone - and when we went to re-publish, we found the source file was also missing. Articulate Support was unable to locate the source file and insisted that we must have deleted it - which we didn't. The course had been stable and working from December, had not been modified or updated, none of my team had touched it. Yet it was gone. Because nothing was stored locally or backed up, we didn't even have the published version to refer to - we had to re-create the entire module from scratch. Obviously this had made me extremely motivated to not only backup all of my content, but to deliver it from our own servers and not through Articulate servers. If I can't depend on the content being stable, and if files are just going to disappear and I can't back them up, it's not a reliable solution for us. So... what exactly is Articulate suggesting that I do? Send a copy of every file to myself, and manage the duplicates? I hope you realize this isn't a viable solution. We need a way to store and/or backup our content. Make it editable only through a valid Rise 360 subscription, for sure - but if you can't guarantee that my content is stable, especially if you can't recover something that has disappeared (for whatever reason), you need to provide me with a way to back it up and store it on my own server.

I agree--I would love to be able to give the source files to clients! A client hired me to create a few RISE courses, and the application is so new I don't think either one of us thought about the issue of source files. After I delivered the published files, I realized that the client will not have access to be able to make even minor changes on this course, unless they go through me. That's not acceptable to me!Also, I can't guarantee I will subscribe to 360 next year. As a freelancer, it will depend on whether there is client demand.

This is not really a viable solution. We're working with a Fortune 50 company, and they are strongly advising away from Articulate Rise and fully supporting competing platforms -- for this very reason. For these larger corporations, investing in courseware development -- only to then have it not archivable, not retrievable, not transferrable outside this platform -- is a deal killer; we're seeing it first-hand. You have a decent product. I hate to see it bested by the likes of Elucidat et al. My strong recommendation: Get it on the feature roadmap, ASAP.

5 years ago, this was 'on the roadmap' but for some reason it is no longer. Articulate seems to be missing the point of the request - and on purpose. I see continued comments from staff about not really understanding the purpose of the request and offering non-work-arounds - this is disingenuous. It's strong-arm strategy for sales. My clients need the source files - not the web or the pdf version, or the media files but the actual source copy that they could upload to Rise for editing after a buying a subscription. They need the security of knowing that if they become unhappy with my services, I can't hold their courses hostage because I'm the only one with access to the material through my Articulate account. They need ownership and control of their intellectual property. I need the source files - for archiving offline in case you somehow lose the data on your servers. As a professional it's irresponsible for me to not have some sort of redundancy built in for my data and content, but your platform prevents me from fulfilling this basic responsibility.

Saving Rise Source Files to Local Hard Drive

SemajWashington
Community Member
7 years ago
I guess the answer to my question is there isn't a viable way to do this in RISE?
- MrY
  Community Member
  7 years ago
  This is our problem. Basically, you can't unless you have a licence. Ideally, we want an offline editor like Storyline. We have stopped using Rise for this reason
- MartikaCox
  Former Staff
  7 years ago
  Hi James,
  
  Sorry you hit a roadblock here.
  
  You’re correct, there isn’t a viable way to do that in Rise unless- as Jonathan mentioned- the person you’d like to be the new owner has a subscription to Articulate 360. Here’s more on how that works.
  
  If you have additional questions please let me know - I’d be happy to help.
JasonHall-cde91
Community Member
6 years ago
Hi,

is there any update or feature planned to export to a storyline file etc.?

We have just started building courses using Rise but I will be recommending we do not continue if source files cannot be stored externally without a subscription.
- AllisonLaMotte
  Staff
  6 years ago
  Hi Jason,
  
  Since Rise 360 is a web app and there's no way to edit sources files on the desktop, we don't have any plans to allow you to export the source files. I'm sorry to hear that that may be a dealbreaker for you.
  
  If there’s anything else I can do to help, please let me know.
KarlMuller
Community Member
6 years ago
A question that I've been asked several times by Senior Management is "what happens to our Rise course library if something catastrophic happens to Articulate from which they are unable to recover?"

All Rise users should be concerned about this issue.

Yes, we have exported all of our courses as PDF's and we also have SCORM packages as ZIP files of all of our courses but we need something closer to the source.

We also have our original documents from which the courses were created, but they often do not get updated when Rise course content is updated.

As a minimum provide a new ZIP export type for a course that can be downloaded that has all of the text pulled out into one folder, media into another folder, etc. So in a worst case scenario we would at least have all the course assets if we need to rebuild in another tool.
- Justin
  Staff
  6 years ago
  Thanks for sharing your concerns about trust and data security, Karl. Our Trust Center explains our approach to security and data protection, and here are a few highlights:
  
  All Articulate services are hosted on Amazon Web Services (AWS) in the us-east-1 region located in northern Virginia in the United States.
  
  AWS is an extremely reliable hosting provider with track records of 99.5-99.9% uptime in a rolling monthly window.
  
  We make frequent automated backups of customer data and have implemented up-to-the-minute recovery options where feasible. We store backups in a redundant way and test our recovery frequently to reduce the likelihood of data loss and minimize downtime in a large-scale disaster.
  
  We also host your data across multiple AWS server storage facilities. This means more than one data center could be offline simultaneously and you wouldn't lose access to Articulate 360 apps.
  
  In the event of a disaster, we have processes in place to rebuild our entire data infrastructure and restore service as quickly as possible.
  
  If you have other specific concerns about data security, we have a compliance team devoted to answering these kinds of questions. Feel free to reach out!
JaneJacoby
Community Member
6 years ago
Agreed with the above two posts. Because of these glaring and seemingly insurmountable issues (it's been a couple years now!!), we absolutely cannot use Rise, though it was neat to play with, due to the above-mentioned issues. These are absolutely critical issues for any type of eLearning development in a corporate environment or in any strictly-regulated industry - of which I'm both.

It's too bad though, it was a fun development tool!
RussellWatsky-6
Community Member
6 years ago
I guess I'll throw my 2 cents in with the hope it will add another voice. I've been working on convincing my leadership to move to Rise for months now. I believe I had a breakthrough this last week only to realize we can't control source files. This may be the deal breaker for us as well.
- AllisonLaMotte
  Staff
  6 years ago
  Thanks for your feedback, Russell. I'll add your voice to this request.
KKKong
Community Member
6 years ago
I also regret having proposed to and developed courses in Rise for my clients; now I don't know how to explain to them that they will have to keep an active subscription just to avoid the source files from being deleted. A total disappointment.
GlenMurdock
Community Member
6 years ago
Like Cass says, if you follow that system you'll be probably okay. We've had people come and go over the past couple years, and so far the only real issue is the connection between the Rise "file" and it's respective Review view mode/hyperlink. You'll break any review links when you transfer ownership. They'll still work for reviewers, but if you publish a new version for review, you'll need to resend the link - it also "overwrites" all comments up to that point, since it actually publishes a new version of the Review version of the course, totally separate from what people have already been looking at.
CassiusNetzley
Community Member
6 years ago
Hi Paul,

Although not optimal, you could send a copy of the Rise source to a client at the end of your contractual work. Granted that would require someone on your client's team to have an Articulate/Rise 360 license and maintain, but that gives them ownership over the source (well a copy of it) that is unique and can be updated at their discretion. If necessary, they can contract another freelance person w/ a 360 license and send a copy to them to make updates.

As I mentioned, not necessarily optimal-- but negates the need to have you be the primary gatekeeper of the project's source file once the work is complete.
SamLincoln
Community Member
6 years ago
Couldn't agree more. Just lost two prospects because of this. It's killing Articulate's good reputation. Rise's usefulness is being seriously compromised. Sort this out & you'll keep customers; don't & you'll see a drift away I'm afraid.
laytonFogah-585
Community Member
6 years ago
Has there been any updates on this? I am hired as a contractor for a university and I currently use RISE to design courses. However it would be nice that I could save a copy of the SOURCE files somewhere so that if someone else needs to update/modify the file they are able to do so. At least with Storyline 360 you can do so but unfortunately RISE does not have a local file that everything gets saved to. Any update would be great. Thanks.