Forum Discussion

EdwardWhitti908's avatar
EdwardWhitti908
Community Member
7 years ago

SCORM Activity Completion Issues!

Any Articulate Storyline / SCORM gurus?

I appreciate SCORM can be an unreliable beast, but I'm trying to establish the best way to ensure as accurate activity completion as possible.

When I first started building with Storyline, I exported courses with Reporting as "Completed/Failed", with the Tracking as "Track using quiz result" based on the Results Slide (and then Moodle settings as needing the activity to be "Passed, Completed"). Doing this, we have experienced quite a high rate of users not registering their activity as having been completed, despite reaching the results slide and/or returning to the course to re-complete it in the hope it would then mark the activity as complete, to no avail.

I now export the courses via Storyline Reporting as "Complete/Incomplete" and Tracking as "Track using number of slides viewed" (with Moodle settings the same as above), but are still experiencing some activity completion issues.

Can anyone advise me as to the best way to ensure as near 100% accuracy as possible when it comes to activity completion? I'm struggling to see why something used so widely can pose such unreliable results! What am I missing?!

storyline 360
  • AlyssaGomez's avatar
    AlyssaGomez
    Staff
    7 years ago

    Hi Ed! Thanks for reaching out, and I know it's frustrating when your learners are seeing inconsistent completion reporting. 

    Is this a problem you've been able to recreate in your own testing with Moodle? Have you also tested your course in another environment like SCORM Cloud?

    I'd be happy to help you with that testing, if you'd like. Simply attach the unpublished Storyline file to this discussion thread, and I'll do the rest. Thanks!

  • EdwardWhitti908's avatar
    EdwardWhitti908
    Community Member
    7 years ago

    Hi Alyssa

    Many thanks for your reply.  I just can't seem to get the settings right on either Storyline or Moodle.  I've tried so many different combinations but still seem to experience inconsistent reporting... so I guess I'm looking for help finding the "holy grail" of settings to make sure I'm doing things right.

    I'm just concerned that I have now made about 11 courses or so, all probably with slightly varied settings but still all not reporting 100% consistently.  So I'm hoping I can find the best possible settings and then recreate all of the courses accordingly so at least going forward everything in consistent!

    Is there a way I can share the storyline file with you privately for your kind assistance?

    Kind regards

    Ed

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    7 years ago

    Thanks Ed for sending it - I see our team got it, and my colleague Akif escalated it to our Support Engineers to take a look. Someone will be in touch with you as soon as they can and they'll work with you one on one for testing! 

  • imanmafi's avatar
    imanmafi
    Community Member
    6 years ago

    Hi there

    Has there been any update on this issue?

    Cheers

  • AshleyT-Pollard's avatar
    AshleyT-Pollard
    Staff
    6 years ago

    Hi Iman,

    I took a look at Ed's case and it was determined to be an issue with the LMS and the learners' internet connection, as it was only happening to 1-2% of users and it wasn't reproducible.

    Are you seeing similar issues with more learners than that? If so, our Support Team is happy to work one on one with you! Please reach out using that link and they'll provide directions for next steps. 

  • EdwardWhitti908's avatar
    EdwardWhitti908
    Community Member
    6 years ago

    Hi

    This issue does not appear to be going away - in fact, it seems to be getting worse for us.

    It's very strange, as we have not made any updates to the LMS and the SCORM packages are as they have been for 6 months without issue.

    This isn't affecting all users and is all coming up ok in SCORM, but there are issues in recording the course completion for a number of users.  Worse still, is it is affecting a whole variety of courses.  It is almost as if there is something browser related occassionally preventing the completion status from passing - similar to how the Flash issues sometimes prevent course interactions (despite being published to HTML5 with Flash back up).

    Am I alone in this or are other users still experiencing issues?

  • PhilMayor's avatar
    PhilMayor
    Super Hero
    6 years ago

    If you track by slides viewed I would always use learning objects inside of Moodle, that said when I administered a Moodle site with over 3000 users we would regularly get about 1% of users failing to complete a course. 

    You can reduce the numbers by ensuring your grade book has a score assigned to it, but some of these are where the user times out when completing the exam and no longer has a connection to the LMS or other technical issues.

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