Forum Discussion
SCORM file not downloading
Long time user of Rise 360. Recently, the SCORM file is not downloading (PDF is still successfully downloading).
-Clicking Publish > LMS >Publish
-Receive the traditional "Publish Successful", but no automatic download as in the past.
-Receive the email link > Click "Download Content" in email > Click "Download Content" in opened window
-Nothing happens
Again, the PDF downloads as usual.
Thank you!
Hi Jennifer!
Sorry to hear you're having trouble downloading a SCORM package from Rise 360!
Have you had a chance to test the behavior across multiple supported browsers? Also, does clearing the cache or using an incognito browser window make any improvements? If still unsuccessful, please connect with our support engineers through a support case.
They'd be happy to continue troubleshooting with you!
We are experiencing this issue as well. The PDF downloads fine, but the LMS SCORM or Web file won't download and we get the attached error message. I've tried multiple browsers and incognito mode and experience the same issue.
Hi AimeeWells,
Thanks for reaching out!
I'm sorry to hear you're experiencing an error when downloading the file. I see you've connected with my teammate, Lianne, in a case. We'll continue the conversation there to resolve the issue.
