Forum Discussion
Screen capture function is duplicating screen image
We are using screen capture to demonstrate a piece of software. Every "screen" is duplicated, i.e., one screen image on top of another. This is very distracting! Is there some setting that we need t...
Hi Stephanie! I apologize for the continued issues you are having. It looks like you are working with our support engineer Ronaziel, so you are in good hands.
I want to ask a couple of follow-up questions to clarify what you mean by the response not helping:
- Did you try the workaround, and it didn't work? (Referring to Please try to record using a 100% DPI)
- Did you respond to Ronaziel in the case if the workaround didn't work?
If you have additional questions, it's always best to reach out in the case so our knowledgeable support engineers can assist you further. I can follow along in case you need more help!
