Forum Discussion
Screen capture recorded incomplete text and now I can't change the required text in Test Mode
I was capturing video where a website was entered. I typed "www." and the system auto populated the rest of the website so I just pressed enter. Now I am in test mode and instead of allowing/requiring the user to enter the entire web address, it wants them to type "www.". How do I change what text is required to move on after a screen capture?
Hi Aurora,
Thanks for reaching out!
I see that you've connected with my teammate, Johnrey, in a support case. You’re in great hands! We’ll continue the conversation there.
Hi, I'm not sure what you mean in that I have not been connected to anyone and I am still awaiting an answer. Can you assist?
Hi, Aurora!
Thank you for confirming that you're still awaiting an answer. I see you have an open support case (#03715219) with our team, and we sent a reply on 6/26/2023. It seems like you may not be getting our emails, so we sent a follow-up email today.
Could you please check your spam/junk folder? If the emails are there, you can move them to your inbox, add the contact as a safe or allowed sender in your Spam/Junk settings, and add the sender as a contact in your address book.
If you're not seeing our emails in this folder, please ask your email administrator to add support@articulate.com to your allowlist.
Please let me know if you have additional questions!
