Forum Discussion
Screen recording jumping back to start frame before moving onto next slide
Hi
Is anybody having an issue with the screen recording feature? I have added a screen recording to my project using the 'try it' feature so it presents as a system simulation, however when completing the actions e.g clicking on a hotspot, the screen recording action will play, but then flash back to the start frame before moving onto the next slide. This doesn't make it flow very well...
This hasn't happened in the past so I'm under the impression it's a software glitch?
Hi Everyone!
Sorry to hear you've been affected by this issue!
I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes:
- When previewing Step-by-Step Try Mode slides inserted from a screen recording, a flicker can be observed before jumping to the next slide. Also, flickering occurs on the first frame of the next slide's screen recording.
We've included your voices in the bug report that has been linked to this discussion. We'll be sure to notify you as soon as a fix is in place! In the meantime, as a workaround, we suggest using Action Fine Tuning to remove the frames of the next slide's screen recording video.
Thank you for your patience. I'm sorry if this has been slowing you down!
20 Replies
Having this same issue and it's pretty annoying. We are attempting to build software training using the recording feature, and it just makes the software appear glitchy. Please we need this fixed.
Hi Everyone!
Sorry to hear you've been affected by this issue!
I can confirm we have this behavior logged as a bug in Storyline 360. This bug causes:
- When previewing Step-by-Step Try Mode slides inserted from a screen recording, a flicker can be observed before jumping to the next slide. Also, flickering occurs on the first frame of the next slide's screen recording.
We've included your voices in the bug report that has been linked to this discussion. We'll be sure to notify you as soon as a fix is in place! In the meantime, as a workaround, we suggest using Action Fine Tuning to remove the frames of the next slide's screen recording video.
Thank you for your patience. I'm sorry if this has been slowing you down!
Hi Steven,
I'm glad this has been logged as a bug and Articulate is working on a solution, but I also just wanted to let you know that I have tried Action Fine Tuning both when I originally encountered the issue and again today after you posted your suggestion for a workaround. In both instances the Action Fine Tuning does not resolve the issue. Trimming frames from the beginning of the next slide does not seem to prevent a flicker which shows the first frame of the previous slide.
Hopefully this is able to be resolved soon, thank you for the update.
I did a new screen recording for software training just recently and the flicker is still there. The latest update in Storyline did not fix it.
This has been happening on my projects as well, including ones I have been creating in the last few weeks. Do we know when it will be resolved as I need to publish my courses in the next few weeks?
Hi EricaBoswell,
Sorry to hear that you ran into this bug. We don't have an exact ETA on when this bug will be fixed, but we'll leave a message here as soon as we have any updates to share. Feel free to open a case with our support team if you'd like to share a copy of your project file so we can explore possible workarounds for you!
Update: I loaded the latest patch this morning and the flashing seems to be resolved! Hallelujah!
Hi
I noticed in the January update that this had been fixed, however I'm still experiencing the issue.
