Hi! I'm having some issues with the quality of the screen recording through Storyline. I've noticed that when i screen record and export the video, the quality of the MP4 file is absolutely perfect and a mirror of what i can see on my screen. However, as soon as this is inserted into Storyline it becomes very grainy and slightly blurred!?

Hello Danny, My English is not very good and I'm not sure I understood whether you record your screen directly with Storyline or not. When you insert a video in Storyline, the software will automatically compress the video file. If you want to keep the original quality, you need to remove the automatic compression option in the video settings. Here is a screenshot, I hope it will be useful for you

Hi Jonathan, Thank you for your reply. I'm actually using Storylines 'Record Screen' function and placing into my course this way. When i record my screen and preview within storyline, the picture quality is perfect and exactly how i want it. However, as soon and the file is uploaded to my LMS, the quality of the video then becomes blurred.

Thanks for the additional information, Danny. I see that you were able to contact our support team as well and are currently working directly with Mark.

Hi all, I am having the same issue. The Storyline screen recording looks great in preview mode, but when I publish to Review 360 everything gets blurry. I set the publishing quality to the highest possible settings. I have tried recording at 16:9 (story size), full screen, 1096 x 620, and 900ish by 500ish. Nothing seems to help the fuzzy/blurriness. Yet, when I export just the video as an MP4 the quality is pristine. Please send all the help!

Hi Amy. Help is by your side! 😀 It sounds like the recording got scaled within the published output, which is likely contributing to the loss in quality. Here's an excellent resource for creating high-resolution recordings in Storyline 360. Mind if we troubleshoot your file to test this theory? You can use this private upload link.

Screen Recording Quality | Articulate

BrianCook-614f2
Community Member
5 years ago
Ok, I have included an excerpt from a video capture in Camtasia. The attached mp4 is the video. Also the story file is included.

Here is the link to the published SL file:

https://360.articulate.com/review/content/72101ede-f33c-41fb-a559-4c13714ec678/review

feedtrail_exp.mp4539 KB
Feedback_exp.story41.1 MB
PhilMayor
Super Hero
5 years ago
What size was it recorded and what size is your slide set to. If you record screens they should both be the same if not they will look wrong.
BrianCook-614f2
Community Member
5 years ago
That helps a bit. Original was at 1920x1080. The SL file was default to 19:9, but at 720x405. And here is something weird. The exact same SL file saved at 720x405 is 40mb, but the one I just saved at 1920x1080 (bigger right?) saved at 18mb. Huh?
- PhilMayor
  Super Hero
  5 years ago
  You may want to reinsert the videos they may have been scaled when you originally inserted them.
  
  Sent from my iPhone
BrianCook-614f2
Community Member
5 years ago
ok, thanks!
KathyBiallas
Community Member
4 years ago
I have the same issue. I have used Camtasia to record and edit my videos. I create custom mp4 output set to "high" quality/resolution per the 360 recommendations. I still cannot turn off video compression when the mp4 is imported into Storyline 360. Please advise; the compression is automatic and the option to turn it off is greyed out.
- BeccaLevan
  Community Member
  4 years ago
  Hi Kathy!
  
  Great call on starting a support case with us—and I see my teammate Chester has jumped in to help! We'll continue troubleshooting in your support case, so we keep all communication in one spot.
OpenreachDesign
Community Member
4 years ago
Hi. I am trying to use imported MP4 videos but despite original videos looking o.k. and o.k on storyline they are blurred when viewed on review 360 or published on LMS.

-Although I had to resize the videos to fit the screen layout they were locked aspect ratio.

- I have tried setting the custom setting to the best for video and graphics.

- I have tried to turn off the compression on the video options but it is greyed out.

Can you help me?

Regards
- LaurenDuvall
  Staff
  4 years ago
  Hello Openreach Design!
  
  We can definitely help! It sounds like the images are blurry, specifically when publishing to Review 360 and LMS. Have you tried testing the course using Tempshare and SCORM cloud?
  
  If the videos are still blurry in those environments, I'd recommend reaching out to our Support Engineers for in-depth troubleshooting. You can reach their team by submitting a support case.