Screencast recorded and lost

 Hi Damon,

I'm really sorry to hear you lost your screen recording, especially since it sounds like it took you a bit of time to record. The Storyline screencasts can record up to 2 hours, but it's important to keep in mind, that the longer the screen recording the more memory it uses, and the potential for other things to run slower. It sounds like this longer screencast may have been taxing on your system, and caused a crash or it to not save at all? 

I'm not sure which version of Storyline you're using, but it would be good to check into the following things to prevent this in the future: 

• Does your system meet and exceed the minimum system requirements? You'll find the list of Storyline 3 requirements here. 
• Are you on the latest update of your Storyline version?  You can check what update you're on by going to the "Help" Tab -> "About Articulate Storyline". If you look at our downloads page you'll find the latest update numbers listed there for Storyline 1, 2 and 3. Storyline 360 is on Update 17. 
• Were other programs running while you were saving the screen recording? I'd suggest when recording such a long screencast to close down as many other applications as possible.
• Are your .story files being saved locally and adhering to the other best practices outlined here? 

Let me know if you have any other questions about best practices or things to help prevent this from happening again! 

I am currently having the same issue, I finished a recording and stuck on the 'saving 100%', is there anything that can be done, pre-emptively, to stop the recording be lost? All my software is up to date.

Hi Georgina,

Thanks for letting us know that you are on the latest update. The other items that Ashley shared above are applicable for Storyline 360 as well.

• Meeting Storyline 360: System Requirements
• Working locally on your C: Drive and other best practices

Hi There

I am having the exact same issue, and it has happened more than once.  The last time was with a 27 minute recording.

It is such a waste of time going through the effort, only for it to disappear.  It gets to the point where it asks what you want to do with the recording, but when it processes the slides (you see it going through all of them), it just closes.

My PC has the following specs so should not be having issues as I run Adobe Creative Suite without problems:

Processor Intel(R) Core(TM) i7-9700 CPU @ 3.00GHz 3.00 GHz
Installed RAM 48,0 GB
Device ID AAEA7010-8554-4615-8B59-8853532D2608
Product ID 00330-71290-00002-AAOEM
System type 64-bit operating system, x64-based processor

So my issue is, where does the recording get saved?  And if I have a video from Teams, how do I create the simulation?  It would appear that none of these are options but I have seen many threads where people bring it up so not sure why this has not been rectified.

Hi Taryn,

Thanks for reaching out and including details on the issue you're experiencing. I see that you’ve reached out to our Support Engineers which is a great call. I understand how frustrating this can be and you will be hearing from a member of our team soon via email.

This is happening to me right now and I only recorded a short 6-8 min video. My laptop far exceeds the min requirements. This is very frustrating. My Storyline folder is local. What can I do?