I'm using Articulate 360 and have found that whenever I create a text entry field, the line that says "type your response here" ends up having a scroll bar next to it by default. It doesn't take up more than one line so there shouldn't be a scroll bar, but this has happened every time now since using 360. I've attached a screen grab. Has anyone else experienced this issue?

Hi Brian. Yes, I also get the same scroll bar when I create a text entry field that can show multiple lines. If you are expecting a single line input from the user then you can reduce the height of the text entry field to a single line and that should fix your problem. Let me know if it works for you.

Thanks, Richard. My problem is that I expect the user to enter multiple lines into the text entry field and don't want that little scroll bar to show up at all. When I shrink the entry field down to a single line, the scroll disappears, but that won't work for my needs at the time.

Hi there, Brian. We're investigating a similar issue where a tiny scroll bar is added to the text entry field. I'll need a little help from you to determine if what you're seeing matches what we know so far: Can you confirm what version of Storyline you’re using? Go to Help > About Storyline. The latest build is 3.13.15006.0. Did you upgrade this project from an original Storyline 2 file? Does this issue happen with new text entry fields, as well? In new files? Are you using a slide size other than the default? Let me know, and we can work through some next steps!

Hi Brian. I managed to find a workaround. You can try changing your font to Arial or Times New Roman. I haven't tested all the fonts but there might be more where the issue doesn't appear. So far I've seen Calibri and Open Sans produce this issue. Let me know if it works for you.

Hi Crystal. I thought I'd share some info since I also get the same issue. I'm using the latest build - 3.13.15006.0. I created a new project and a new text entry field. I'm using the default slide size (720x540). The issue appears when I preview and publish to Articulate 360. Tested this on Windows Chrome. This doesn't happen all the time. Some of the fonts (Arial or Times New Roman) are fine. Open Sans and Calibri seem to create the issue. I haven't tested all the fonts.

Scroll Bar Inside Text Entry Field | Articulate

23 Replies

AshleyT-Pollard
Staff
8 years ago
Hi Wendy and Matthew,

Update 15 of Articulate 360 was released yesterday, and resolved a few items listed here. We'll let you know as soon as we can about the issues discussed in this forum with the tiny scroll bars.
PatrickGliem-31
Community Member
7 years ago
Hi there - wondering if there has been any update with this?

I'm using the Articulate 360 V3.24.17733.0

I'm using a file made in 360

I see the problem in preview and after publishing

I'm using a resolution of 1024 x 576
LeslieMcKerchie
Staff
7 years ago
Hello Patrick,

I took a look and this issue is still open with our team, and this conversation is attached so that we can share any updates that we have.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

The issue has been listed for Calibri and Open Sans font. Is this what you are using as well?
- PatrickGliem-31
  Community Member
  7 years ago
  Hey Leslie - thanks for the quick response!
  
  I have three fonts I can use for this project, all of which are licensed: Lulo Clean Bold, Proxima Nova, and Libre Baskerville. I'm experiencing the issue with all three fonts unfortunately, so it makes this feature of Storyline unusable for this project.
AshleyT-Pollard
Staff
7 years ago
Hi Patrick,

Thanks for those details, and I know this has been a tricky one for our team as it's not always reproducible.

With your permission, I'd like to have our team take a look at your project file to investigate what's happening. You can share it publicly here, or send it our Support Team privately by uploading here. We’ll delete it when done troubleshooting.
VinceScoma
Community Member
6 years ago
Hi Everyone,

I am reaching out to share that the issue where a text-entry field would generate a tiny scroll bar has been resolved!

The next step is to update Storyline 360 by heading to your Articulate 360 desktop app and clicking "Update" next to Storyline.

If the problem reappears, please let us know! We are happy to help!
WendyWatson-6cf
Community Member
5 years ago
Hello,

This problem has reappeared in a course that I'm building. I'm using a text entry interaction and while the text does scroll, there is not scroll bar visible to learners.
- LaurenDuvall
  Staff
  5 years ago
  Hello Wendy!
  
  We have this logged with our team where the scroll bar isn't displayed in a text entry field when using the Modern Player. However, the scroll bar does appear when using the Classic Player. I've added linked this discussion to our bug report so that we can update you when we have a fix.
  
  I appreciate you taking the time to share that you still see this in our latest update!

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Scroll Bar Inside Text Entry Field

23 Replies

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