Forum Discussion
SL 360 Closed Captioning Bug - disappearing CC
On several of our recent projects, all of which are on current version of SL 360, there is a bug in the CC. The CC is added, time-edited, and saved. Going back into "Edit Closed Captions" reveals th...
Hello Chris!
Wow, thank you for bringing this to our attention! Sorry for the hassle! Here are three questions to get us started troubleshooting:
- Which version of Storyline are you using? Are you on the newest update? We are currently on Update 33 (Build 3.33.20697.0).
- Is this occurring in every project or just this one?
- Have you tried to copy and paste the text from another document like Word, Google Docs, etc?
If you can share your file with us that would be helpful too! You can do so by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.
The bug with the CC caption is still present. The CC button is missing in the player when we resume the course (always resume option checked).