Forum Discussion

EktaSingh-e6ad8's avatar
EktaSingh-e6ad8
Community Member
3 years ago

SL 360 Developed lesson has video froze issue in Edge

Hello,

We are experiencing video freeze issue in Edge for a lesson. The video froes only in Edge at the below circled. The worked fine in all the other browsers. 

 

Can you pls advise why this would happen?

 

Thanks,

Ekta 

 

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    3 years ago

    Hi Ekta,

    I can appreciate that it's frustrating when only a browser is running into an issue! I'm happy to help!

    It would help to gather a bit more information about the setup for these folks, and the course that's causing trouble:

    • Do you know what version of Edge you are using? 
    • What update/version of Storyline did you publish the course with?  
    • Have you refreshed the page when you reach that point of freezing in the course? 

    Please let me know, and we can continue narrowing down the issue from there! 

Related Content