Forum Discussion

Community Member

2 years ago

SL file is behaving abnormally

Does opening and editing the same SL file corrupt it? I have been noticing random behavior in the file on publishing it. Interactivity, functionality keeps getting changed on its own. Has any else faced it?

storyline 360

2 Replies

JoseTansengco
Staff
2 years ago
Hello Pallavi,

Happy to help!

Simply opening a Storyline 360 project file shouldn't cause it to become corrupted. There are a few factors that contribute to a file becoming corrupted, and this article lists the most common reasons as well as how to avoid them:

Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files

If you're already working locally, I'd recommend doing a repair of your Storyline 360 installation to see if this helps address the functionality issues that you've been experiencing.

If the issue persists, open a case with our support team here for further assistance.
pallaviseth-214
Community Member
2 years ago
Thank you, Joe for your response.

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SL file is behaving abnormally","moderationData":{"__ref":"ModerationData:moderation_data:827103"},"body":"

Hello Pallavi,

Happy to help!

Simply opening a Storyline 360 project file shouldn't cause it to become corrupted. There are a few factors that contribute to a file becoming corrupted, and this article lists the most common reasons as well as how to avoid them:

Follow These Tips to Reduce Your Risk of Corrupting or Losing Project Files

If you're already working locally, I'd recommend doing a repair of your Storyline 360 installation to see if this helps address the functionality issues that you've been experiencing.

If the issue persists, open a case with our support team here for further assistance.

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Thank you, Joe for your response.

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