SL2 Slides Go White and Fill with a Big Red X

Hello Keith,

We are sorry you are experiencing this issue.  Please verify that you are working locally as described here.

You can also try to import the file into a new storyline file.

 If the issue persists, you can repair Storyline.

Emily,

Thanks for your response. I've tried importing the project into a new file and the problem persists. And I'm accessing and saving the file locally to my hard drive. I've noticed that the red x appears and goes away as I enter or exit text boxes on any of my slides. Just before this happened for the first time I was applying a strikethrough font effect to a phrase in a numbered list. Not sure if it's relevant but I'm using the Chronicle font. At this point, the only work around I've found is to delete my earlier text boxes and recreate them - I'm avoiding numbered lists and font effects.  

Hello Keith,

If the issue persists, you can always submit a support case.

I had this issue too when trying to copy and paste a chart from Microsoft Word. Even though the chart did not work, any subsequent cut and paste would result in a white box with red cross. I had to close both programs and reopen them. To get the chart over I had to save it as an image and import.

I had the same problem as well, imported PowerPoint slides into Storyline. Just clicking in a text box makes it go all white boxy. Strange.

Hello Alan,

We would suggest  to Import the files into a new Storyline file, or try to Repair Storyline and see if this helps your issue.

I think I figured out why my text boxes turned into red x's of death.

It had something to do with a font family I was using (Oswald) that had 3 different weights in it. I removed the font from my computer and re-installed just one of the weights that I downloaded from Google Fonts, and the problem went away.

Is this a font problem, or does Storyline not handle certain fonts well?

Hello Alan!

I have seen other reports of this, but not sure if it is font specific. There are a few support cases open as well.

Generally the instructions here and here have been helping.

Please make sure you are using the latest update. 

Hi Keith,

I have this issue too and have done extensive testing.

I crash whenever I attempt to edit a numbered list that is Open Sourced font.

Crash only happens with the following conditions:

• Non-Microsoft Office installed fonts   AND

• Numbered lists (bulleted lists are fine) AND

• Editing numbered lists AND

• List item being edited is non-Microsoft Office installed font (list item in other fonts are fine) AND

• Cursor is at the end of the list item line AND

• Either on a Slide text box OR in Notes pane

Interesting thing to note: I can edit a numbered list w/out issue using True-Type font OCR A Extended. OCR A Standard (open-sourced font) causes the crash. Same happens with Cooper Black (TT) vs Cooper Black Std (O).

In Notes pane, Brush Script MT (TT) is fine, but Brush Script Std (O) causes the crash.

On slide, Brush Script MT (TT) and Brush Script Std (O)are fine

Here is the link to my post about this issue: http://community.articulate.com/forums/t/57211.aspx

Thanks for adding your thread in Tricia!