Forum Discussion
SL2 Slides Go White and Fill with a Big Red X
I'm using the 30-day trial of Storyline 2 to edit a project (from my local hard drive) which was started in Storyline 1 in a Windows 7 environment. After editing for awhile my slide suddenly goes white and is replaced with a big red X. I've closed and restarted SL2, made duplicates of the slide and the file - no go. I've created a new project and imported the old file - no go. I can see slides but as soon as I try to edit I get the big red X - please help.
60 Replies
Ok, I just wanted to make sure I was not missing it!
Yes, this happens to me also every time I copy/paste tables, even as a screen clipping - seems to import okay but big red X appears if I try to edit or re-size anything on the slide, very frustrating.
Hello Janine!
Storyline does not support tables, so copying and pasting them could be causing the error. If you are getting the error with any other situations, you could submit a support case with any further details.
I am getting the red x screen on a Storyline2 file that has 77 slides. I have saved locally, but now I get the red x on every slide which makes it uneditable. I truly hope I don't have to remake this file! Please let me know what else to try.
Hi Dorothy,
Have you tried importing it into a new file? In addition to working locally you'll want to ensure the file name and path matches the guidelines here.
That worked! Thank you!
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Awesome Dorothy - thanks for the update. Just an FYI, when you reply via email your signature is included in the reply and you're welcome to edit that if you'd like to remove the information.
Hi Ashley,
I have tried importing as a new file, saving with a different name, copying, everything that all the support articles say to do & nothing works. i can't edit anything & my whole project is unusable. i submitted a crash report when the program closed unexpectedly. I can't wait for a support ticket, this is on a tight deadline & I was almost finished. what can i do?
Hi Alissa,
I'm sorry to hear about the difficulty you've run into. It sounds like you've gone through the normal procedures to try and repair a file that may have become corrupt - but you also mentioned a crash report - does Storyline crash when you see the large Red X mentioned in this thread or are you experiencing a different behavior? You may want to go through the repair steps here.
Also, do you have your case number handy? I can follow up with our Support engineers.
Hi Ashley,
Thanks for the quick response. In my panicked attempts to get my project working again I did try to repair Storyline but did not have success with that either. Here's a bit of background in case someone else encounters a similar issue. Being somewhat new to Storyline & not knowing about certain MS Word incompatibilities, I had copied & pasted two lines of text from a table that had been created in Word onto a slide layer. After pasting into Storyline the application crashed & then I couldn't edit any text box; all that would come up on any & every slide or layer in the project was the red X. Thankfully I think I have fixed it. After reopening the file, I deleted the layer that contained the pasted text before I tried to edit the text on it. That seems to have fixed the issue for me for now. I have retyped the text that I needed to be in Storyline. That'll teach me for being lazy :) Going forward I will never copy & paste from Word into Storyline again! Talk about a heart attack!! :) I appreciate your help with this.
Hi Alissa,
Thanks for sharing that update and the information in regards to copy/paste of a table. Our Quality Assurance team is investigating an issue with copying and pasting from a table into Storyline causing crash issues - so I'll tag this thread in regards to that so when there is additional information to share I can update you here.
Hey there.
I get to see the red cross as well, which is pretty frustrating with a deadline in my neck. I submitted a support request (00515659 ), but if anybody else on here has some good advice, I'll be glad to read it.
I started a new project, copied some text out of MS Word into SL2.
Sometimes when I click on a textfield and meanwhile everytime when I click 'justify' to format the text, I get to see the red cross, as described and shown in this entry:
https://community.articulate.com/discussions/articulate-storyline/sl2-big-red-x-suddenly-appears-in-slide-area
(The text format doesn't change in the end)I am using a Mac with Parallels to run SL2. Didn't have any problems for month until now.
The work arounds some users and staff recommended (like close & open, open in a new file) don't work. Reinstallation didn't make it any better.
Hi Tim! Sorry to hear that you've run into trouble. Thanks for mentioning that you are working directly with our support team and good call on reaching out to the community as well :)
