SL3 issue: "Zoom Picture" is adding a grey border around the image

Here is the file anyway.

Have a nice day,

Bérengère

Thanks for sharing the file, Bérengère.

Since the picture has been rotated, the zoom does appear in the wrong place for this image. It's based on the original image. If you look at the size dimensions, it still holds the original image details and not the rotated version.

If you rotate the image prior to importing, it works as expected.

Check out my addition to your file attached.

Thank you Leslie. I wrote that the picture has been rotated, in the comments, on the right of my file, thanks. I know it is because I rotated it. Once again, it's not our job to deal with the bugs of the software. It did work in previous versions of SL.

I'll quote a previous comment: "I'm starting to be really tired, always needing to try to find a detour to get around almost on each bug I'm facing instead of you resolving them in the first place.". What is the point of having a tool to zoom if we have to import the pictures at the exact size they will appear in the slide ? What the point of having a tool to rotate pictures if you cannot use it without generating various bugs ? Idem for cropping ?

Hi Bérengère,

I can understand how frustrating it is to deal with these small bugs, and I appreciate you reporting it to us. I've filed it with our team using your example and Review 360 link as those were helpful. I'll keep you posted here with any updates on additional information or fixes. 

Great news, folks! We fixed the issue you reported where inserting an image and adding a Zoom to it would cause a grey border to appear.

Here's how you can update Storyline 360 to see all the latest features and fixes. If this problem resurfaces, please record a Peek 360 screencast for me, and I'll be happy to help!

That’s great news. Does it also work for Storyline 3?

Hey folks, thanks so much for replying back. I'm seeing the gray border around images with zoom in Storyline 360 and Storyline 3, so we need to take a second look at this. I'll keep you posted on what I find out.

Hi folks, I found a workaround to this issue. Instead of using a .JPG, or flattened image:

• In Photoshop, I first change the default 'Background' layer to a normal layer by double-clicking on that layer
• Increase the canvas size (NOT image size) of the image by about 10px on each side (now you should see the transparent BG represented by a gray/white checkerboard {in Photoshop} around the edges)
• Save it as a .PNG (with a transparent background)
• Import into StoryLine and the gray outline no longer shows on a zoom image.

In summary, I basically have an image now that's on its original white background, but now with a 10px transparent border.

This is kind of time-consuming and I wish Articulate had fixed this by now, but until then.

Please see attached screenshots.

Suddenly, for the first time in my projects, I am seeing this same issue and not why. I am running 360 v.3.29.19305.0.

Hello Peter and welcome to E-Learning Heroes :)

This is still an open issue with our team.

I wanted to share some information on how we define bugs and how we tackle them when they occur.

This conversation is attached so that we can share any updates with you here.