Forum Discussion

PaulWilliams1's avatar
PaulWilliams1
Community Member
11 days ago

Slide copying between projects

Hi, my colleague and I are trying to copy a scene from one (old) project to a new project, to hopefully fix some errors we can't resolve, so attempting a fresh start. But, when we copy either an indi...
advice
Articulate 360
e-learning development
storyline 360
PaulWilliams1's avatar
PaulWilliams1
Community Member
6 days ago

HI, yes, we've tried importing the slides... same issue... :-\

EricSantos's avatar
EricSantos
Staff
5 days ago

Hi PaulWilliams1,

Thanks for following up and confirming you tried importing as well. Since you are still seeing those grey placeholders with “video” on multiple slides, it sounds like some of the media or slide elements are not coming across correctly.

One thing you could test is importing just a few slides at a time instead of the whole scene, to see if smaller batches carry over more reliably.

If the problem continues, the quickest way forward would be to share a copy of your Storyline file with us in a private support case. That way, our team can open the file directly, test the import, and look for any corruption in the original project.

Appreciate you taking the time to detail what you are seeing, and we’ll be glad to dig in further with you.

  • PaulWilliams1's avatar
    PaulWilliams1
    Community Member
    4 days ago

    Hi Eric, Thanks for the suggestion, we have tried doing that. Because of the issues we're having my colleague has opened a support call where this has been raised. 

    • EricSantos's avatar
      EricSantos
      Staff
      3 days ago

      Hello PaulWilliams1​,

      Glad to hear your colleague opened a support case. That is the best way for us to dig into what is happening. Thanks for bringing it up here, too.

      We will keep working with you through the case!